Shipping policy
Thank you for shopping with Nutrafol. This Shipping Policy explains how we process and deliver orders placed through nutrafoolede.shop.
1. Order Processing
Orders are typically processed within 5–8 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing times may be longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Estimated delivery times may vary depending on your shipping destination, shipping method, carrier, weather conditions, customs procedures, and other circumstances beyond our reasonable control.
Typical delivery estimates are:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 3–7 business days, where available
These delivery estimates are provided for reference only and are not guaranteed.
Business days do not include weekends or public holidays.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the shipping destination, order size, and available shipping method.
Any applicable shipping charges will be shown before you complete your purchase.
From time to time, we may offer promotional or free shipping options. Any applicable conditions will be displayed on our website or at checkout.
4. Shipping Destinations
We currently ship to eligible addresses supported by our available shipping carriers.
Shipping availability may vary depending on the destination and product.
If we are unable to ship an order to your selected address, we may contact you to request an alternative address or cancel the order and issue a refund.
5. Tracking Information
When tracking information is available, it will be provided by email after your order has been shipped.
Please allow some time for the carrier's tracking information to become active after the package has been handed over to the carrier.
If tracking information has not been updated for several business days, please contact us at support@nutrafoolede.shop and we will do our best to assist you.
6. Delivery Delays
While we make reasonable efforts to ensure timely delivery, we are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Carrier delays
- Transportation disruptions
- Customs processing
- Government restrictions
- Incorrect or incomplete shipping information
- High shipping volumes
- Other unforeseen circumstances
If your order is delayed, we appreciate your patience while the carrier works to complete delivery.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order has not yet been shipped and you notice an error in your shipping address, please contact us as soon as possible at support@nutrafoolede.shop.
Once an order has been shipped, we may be unable to change the delivery address.
If a package is returned to us because of an incorrect or incomplete address, we may contact you regarding available options. Additional shipping charges may apply for reshipment.
8. Lost, Stolen, or Damaged Packages
If your package appears to have been delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier for additional information.
If your package arrives damaged, please contact us as soon as possible and provide relevant details and, where possible, photographs of the damaged package and product.
We will review the situation and work with you to determine the appropriate solution.
Please note that we cannot guarantee replacement or refunds for packages confirmed by the carrier as successfully delivered.
9. International Orders and Customs
For international orders, additional customs duties, taxes, fees, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs clearance procedures may also cause additional delivery delays.
We are not responsible for delays, fees, or restrictions imposed by customs authorities in the destination country.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@nutrafoolede.shop.
We will make reasonable efforts to accommodate cancellation requests received before an order has been shipped.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our Return & Refund Policy.
11. Shipping Policy Changes
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will become effective when the updated policy is posted on this page.
The "Last updated" date at the top of this page indicates when this policy was most recently revised.
12. Contact Us
If you have any questions about shipping or delivery, please contact us:
Store Name: Nutrafol
Website: nutrafoolede.shop
Email: support@nutrafoolede.shop